WILDE SIGNS GENERAL RETURN / EXCHANGES POLICY
***SOCIAL DISTANCING PRODUCTS***
Wilde Signs currently offers a variety of social distancing products including protective barriers, floor graphics, window signs, door signs, and stand alone signs. Due to the nature of these products we are not accepting returns unless the product is defective or damaged. For more information about this please contact us.
Our returns & exchanges policy lasts for 30 days from the date of purchase OR 7 days after the item is delivered.
In the event that your order is eligible for a refund or exchange, the customer will be responsible for return shipping costs. Do NOT send the item back to the “sender address” indicated on the package. Please contact us to ask for a refund or new product.
Return policy does not apply to sale items/ our custom designed items. We do not offer exchanges or refunds after purchase/ order confirmation on these types of items unless the item is defective. Please choose items like this carefully.
ITEMS LISTED AS NON-RETURNABLE OR SUBJECT TO RESTOCKING FEE:
Some items in our store are non-returnable due to a variety of reasons. If an item is not returnable it will be mentioned in the product description. Some items may be returned with a restocking fee.
No coupon will be applied after placing the order. You may use the coupon for your next purchase. Only a single coupon can be applied at the time of placing order.
DEFECTIVE OR INCORRECT ITEM(S)
If an item arrives defective or does not match the description on our website or in the photos, and payment is eligible, we will ask you to send a photo of the issue to our support email address. Our support team will review the photos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).
$4.95 cancellation fee for system transactions.
We begin processing orders THE NEXT MORNING to ensure you get your order as fast as possible.
For this reasons, we enforce that any cancellations must be submitted via email firstname.lastname@example.org within 24 hr from the time customer have placed the order. we have an automated system that helps us to process the order with in 24 hr, we need to pay the system transaction which will be charged by customer in case of cancellation.
For orders shipped to the wrong address due to a customer inputting the incorrect address, the customer must cover the cost of ordering replacement items so please be extremely careful when entering your shipping address.